FAQs
1. When will my order arrive?
After your order is placed you should receive a confirmation email. Once your order is packed and shipping you will receive another email with tracking information.
2. Can I make a return?
New, unopened item(s) in original packaging are eligible for a full refund within 30 days of purchase. Refunds will be applied to original payment; shipping is not refundable.
3. How do I make a return?
To initiate a return simply email our customer service team at winslowandross@winslowandross.com or call during regular business hours M-F at 888-644-2284. Then follow these simple steps:
Provide proof of purchase
Provide reason for return
Ship item(s) you wish to return, customer service will provide this information
NOTE: shipping is the responsibility of the customer
Once items are received a refund will be issued
Wait, it takes 7-10 days for a refund to show up in your account
4. How long do I have to make a return?
You can return new, unopened item(s) within 30 days of purchase for a full refund.
5. Can I return used products?
No, we do not accept returns for item(s) that have been opened and/or used.
6. What if my product has a defect?
Many of our products are backed by industry leading warranties, read below for details on our warranty.
7. What is the warranty statement?
Winslow & Ross warrants their product(s) to be free from defects for the stated timeframe. Winslow & Ross will replace any defective product at no cost to you. This warranty does not apply in the event of misuse or alteration of any kind. To file a warranty claim simply contact customer service at 888-644-2284 or winslowandross@winslowandross.com, along with proof of purchase and reason for claim. Once the claim as been reviewed, if the damage falls under the warranty statement a replacement will be sent to you at no additional charge.
8. Where can I find the warranty?
The applicable warranty can be found on the original packaging. The length of warranty varies by item from 0-10 years. If you do not have the original packaging you can check our website or contact customer service at 888-644-2284 or winslowandross@winslowandross.com.
9. How do I make a warranty claim?
Contact customer service at 888-644-2284 or winslowandross@winslowandross.com with your warranty claim and proof of purchase. If the claim falls under the warranty statement, a replacement will be sent to you at no charge.
Contact Us with any questions or concerns you may still have at 888-644-2284 M-F 9am-5pm EST or email us at customerservice@winslowandross.com, we are here to help!
